Win Loss Request
2021 Win/Loss Statements are now available for download by logging into the Player Portal.
Players can visit Genting Rewards during normal business hours with a filled out form and valid state issued photo ID to obtain their win/loss statement.
If this request is not presented in person, please mail the form, along with a copy of valid state issued photo ID, to:
Resorts World New York City
Attn: Genting Rewards
110-00 Rockaway Blvd.
Jamaica, NY 11420
WIN/LOSS STATEMENT GUIDELINES:
Win/Loss Statements will only be processed for the current tax year.
All requests, whether received by mail or in person, will be processed starting January after that tax year.
All requests that are mailed must have a copy of valid state issued picture ID.
One request form per account number.
Win/loss statements can only be requested by Genting Rewards members.
Those requesting a Win/Loss Statement be mailed to them must include a self addressed and stamped envelope with this request.
All other Win/Loss Statements will be emailed to the email provided above.
Please ensure all information is clearly written.