New York – March is Problem Gambling Awareness Month and Resorts World New York City is using the opportunity to raise awareness of problem gambling and encourage responsible gaming. Resorts World partners with the New York Council on Problem Gambling to honor its longstanding commitment to responsible gaming, providing Resorts World with the most current and comprehensive training in the industry.
Responsible Gaming Centers are located at the Resorts World properties in New York City and the Catskills, which offer resources for education, support, and counseling. Employees who undergo Responsible Gaming training learn how to recognize warning signs of problem gambling and refers guests to resources when prompted. The training is usually live but it’s virtual this year due to the pandemic. Resorts World offers a process where gamers who suspect they have a problem can voluntarily ask to be barred from access to gambling activities by visiting one of the Responsible Gaming Centers.
“Resorts World is committed to educating our employees and guests on responsible gaming and continues to do so year-round. We are confident our Responsible Gaming Centers provide the most comprehensive training in the industry that provides employees with the reliable gambling tools, information, and empowerment they need to protect our guests,” said Christopher Jones, Director of Property Operations at Resorts World New York City.
Self-exclusion at either property results in exclusion at all gaming facilities under NY Gaming Commission.
About Resorts World Casino New York City
Resorts World New York City (RWNYC) the only casino in New York City, offering over 10 million guests annually an unparalleled gaming and entertainment experience while generating over $3 billion for the State’s education system since opening in 2011. RWNYC is operated by the Genting Group, a global company founded in 1965, operating destination resorts in Malaysia, Singapore, the Philippines, the United Kingdom, the Bahamas, the United States and all four oceans through its Star Cruises, Dream Cruises and Crystal Cruises brands. Genting has more than 50 years of experience in the travel and leisure industry and collectively employs approximately 60,000 people while offering an unparalleled resort experience to over 50 million visitors a year worldwide.
About Resorts World Catskills
Located in the heart of New York’s Catskill region, Resorts World Catskills (RWC) casino resort offers guests unmatched experiences in excitement, entertainment, and luxury. The integrated casino resort includes an 18-story all-suite hotel, and a casino featuring 100,000 square feet of gaming action including 150 live Las-Vegas style table games, 1,600 state-of-the art slot machines, a poker room, private gaming salons and a 100-seat sportsbook lounge. The casino resort also offers 10 varied bar and restaurant experiences, which includes an Italian steakhouse created by celebrity chef Scott Conant, and year-round live entertainment at the 2,500-seat RW Epicenter, casino bars and lounges. The luxurious hotel located within Resorts World Catskills is comprised of 332 suites, the Crystal Life Spa, two indoor pools, and two fitness centers. The integrated casino resort also includes additional stay and play destinations on its campus, including The Alder, an adjacent 101-room lifestyle hotel featuring the first Topgolf Swing Suites in New York State, and Dos Gatos, a cantina-style Mexican eatery and the recently opened Kartrite Resort and Indoor Waterpark, and will be expanded to include a Rees Jones redesigned golf course.