Accessibility Statement

Resorts World New York City is committed to facilitating the accessibility and usability of its website by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1. We have conducted an accessibility review of our site and are working towards expeditiously remediating any issues identified during that review.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet WCAG 2.1 guidelines over time. If you have specific questions or concerns about the accessibility of this site, please contact us at (718) 215-2812 or Include “Website Accessibility” in the subject line, and provide a description of the specific page or item you feel is not fully accessible or a suggestion for improvement. We will make all reasonable efforts to make that feature accessible.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Consistent with the requirements of Title III of the Americans with Disabilities Act of 1990 and regulations promulgated thereunder (“ADA”), RWNYC ensures that individuals with disabilities are provided an equal opportunity to participate in and/or benefit from RWNYC’s goods and services. RWNYC has the following ADA complaint procedures in effect:

          • ADA complaints should be filed within 30 days after the complainant becomes aware of the alleged violations, shall include the name and address of the person filing the complaint and a brief description of the alleged violation, may be filed in written, verbal, or electronic form, and should be directed to:

ADA Compliance Officer
Resorts World New York City
110-00 Rockaway Boulevard
Jamaica, NY 11420

Phone: (718) 215-2812

          • An investigation, as may be appropriate, shall follow the filing of the complaint. The ADA Compliance Officer or a designated representative shall conduct the The investigation may be informal but thorough, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to a complaint.
          • A written determination as to the complaint and a description of the resolution, if any, shall be issued by the ADA Compliance Officer or their representative and a copy forwarded to the complainant no later than 30 days after its filing and the ADA Compliance Officer shall maintain the files and the records relating to the complaints filed.
          • A complainant can request a reconsideration of the case in instances where he or she is dissatisfied with the resolution.
          • A request for reconsideration should be made within 30 days of the initial resolution. It may be in written, verbal, or electronic form, and should be directed to:

Senior Vice President and General Counsel, Genting Americas
Resorts World New York City
110-00 Rockaway Boulevard
Jamaica, NY 11420

Phone: (718) 215-2808

          • The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person’s pursuit of other remedies such as filing an ADA complaint with an applicable authority. Use of this procedure is not a prerequisite to the pursuit of other remedies.

Please note that all common areas of the Property comply with the 2010 Americans with Disabilities Act (ADA) Standards for Accessible Design. 

Hyatt Regency JFK Airport at Resorts World New York City  has 13 accessible guest rooms. (1 two-queen, 7 one king and 5 suites)
There is an accessible path to guest rooms.
There are accessible desks in the business center.
There are accessible parking spots.
There are van-accessible parking spots.
There are fire alarms for the audio & visually impaired.
There is an accessible entrance without stairs.
There are accessible doorways for all public spaces.
Service animals are accepted.
There is accessible valet parking.
There is an accessible covered area for pickup & drop-off.
The entrance ramp is non-slip.
The ramp is less than 6′ and/or has railings.
There is an accessible path to check-in.
There is an accessible path for all public spaces.
There is an accessible elevator.

ADA accessible features of all Restaurants & Lounges (Food Court, Good Friends Noodle House, The Market, RW Prime and Wine Bar, Liberty Bar and Bar 360):
• Accessible pathway to entrance
• Accessible entrance
• Accessible route to elevators
• Accessible restrooms
• Accessible seating and bar