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RW Career Center at Jamaica Station; Dealer Experience Center at Casino to Educate Community on Upcoming Opportunities in Gaming, Hospitality, and Entertainment
In anticipation of adding thousands of new team members as soon as Summer 2026 with a new commercial gaming license, Resorts World New York City today announced a series of initiatives to prepare the community for jobs at the company’s proposed $5.5 billion integrated resort. RWNYC’s proactive approach is a direct reflection of the company’s 15-year record of providing career pathways to the middle class for New Yorkers in a host of fields.
“Resorts World New York City recognizes that we have to get to work today to prepare tomorrow’s workforce,” said Robert DeSalvio, President of Genting Americas East. “The Resorts World Career Center and the Resorts World Dealer Experience Center will directly engage our neighbors and all New Yorkers about what they can expect working at an integrated resort of this size and caliber. We are so excited to take this next step in creating more opportunities in new fields, so New Yorkers can maximize their potential.”
On Tuesday, September 16th, New York City’s only casino will launch the Resorts World Career Center at Jamaica Station, located on Sutphin Boulevard between Archer and 94th avenues. Queens residents, commuters, and anyone interested in working at RWNYC will be able to walk in and learn about the litany of options available to them at the facility. The Career Center will be open Monday through Friday 9 a.m. to 7 p.m.
At the same time, Resorts World will also launch the “Resorts World Dealer Experience Center” within its grand lobby. Participants will be able to take part in a two-hour seminar that overviews how to enter the gaming industry, the commitments and benefits of being a dealer, and what they would learn over a 10-week training program. The course will be available Tuesdays through Saturdays in three sessions: 10 a.m. to 12 p.m.; 2 p.m. to 4 p.m.; and 7 p.m. to 9 p.m.
Such a proactive workforce development program is crucial should RWNYC be awarded a full commercial casino license later this year – as RWNYC is the only operator that could launch expanded operations as soon as July 2026. In a matter of months of award, Resorts World could convert its casino floor of approximately 5,500 video lottery terminals and electronic table games to one with 4,000 slots and ETG and 250 Las Vegas-style live table games. That will require RWNYC to expand its existing team of 1,000 to 3,500 in a host of fields.
Beyond the final 500,000-square-foot gaming floor – which upon completion will be the largest in the United States with 6,000 slots and ETGs and 800 live table games – RWNYC has proposed a fully integrated resort that will include a 7,000-seat entertainment venue, large-scale event space, 2,000 hotel rooms, and a dozen acres of greenspace. This transformation of the 73-acre site will require a permanent workforce of 5,000, with construction creating another 5,000 union construction jobs. RWNYC’s unparalleled speed-to-market as a full commercial casino is also expected to yield another 14,000 indirect and induced jobs, as the resort itself generates more incremental revenue for New York State.
The casino has laid the foundation for this work in the last several years, namely through the free “Intro to Gaming Operations” course. The six-week curriculum, developed in partnership with CUNY/York College, gives current employees and Queens residents a 360-degree view of what it’s like to work in a casino, providing students with an in-depth understanding of how myriad departments work together. Interest in the course has been so strong that Resorts World and CUNY/York added a second course this summer – the eighth cohort to go through the course since it launched in 2021. Graduation for that cohort was this past Saturday, with a ceremony held at RWNYC, has led to nearly 150 people receiving their certificates in the last four years.
